https://nova.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Employee behaviour and relationship quality: impact on customers https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:15394 Sat 24 Mar 2018 08:18:54 AEDT ]]> Service staff attitudes, organisational practices and performance drivers https://nova.newcastle.edu.au/vital/access/ /manager/Repository/uon:15393 Sat 24 Mar 2018 08:18:54 AEDT ]]>